Ticket Update – Jan. 20, 2022

It was announced today that the event will operate under the Province of Ontario’s current public health measures via an approved framework from the Office of the Chief Medical Officer. Part of the framework includes no fans or media inside Fort William Gardens and only allowing entrance to players, coaches, officials and essential operational staff/volunteers.

In partnership with the City of Thunder Bay, Curling Canada will refund all 2022 Scotties Tournament of Hearts customers in full.

Due to the high volume of customers, we anticipate the refund process to take approximately eight weeks to complete. 

Tickets purchased online will be refunded automatically with a follow up email from ticketing staff to confirm the refund has been issued.

City of Thunder Bay ticketing staff will be contacting all other customers by phone. You are not required to contact the box office. 

The box office will not be open to the public for in-person refunds.

Ticketing staff will verify credit card information for the purpose of completing the refund transaction and refunds will be processed back to the credit card used for the original purchase. Once processed, customers will see the credit appear on their credit card statement in as soon as 30 days. 

Ticketing staff will make alternate arrangements with customers who used a debit card and cash. 

 In response to the Province of Ontario’s announcement that 500 fans will be permitted in sports venues starting Jan. 31, Curling Canada will initiate communication with stakeholders about the possibility of a modified ticket plan for the final three days of the event. Curling Canada is erring on the side of caution and will not admit fans into the building during the round robin even though public health guidelines allow it.

We thank all curling fans for their patience and understanding as we manage this complex process as efficiently as possible.

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